Listening with all your Senses
Hello, This is Tony Pinelle, Senior Consultant, with Vistelar Group. This week, Gary Klugiewicz and I are in Wheat Ridge, CO doing a Verbal Defense and Influence Instructor class for the Colorado Department of Human Services. Among our many student activities, we showed Joe Potterton’s Peace Story during which he told the story of his experience dealing with an angry visitor in a hospital. The visitor was very upset and threatening violence to several hospital staff members. Joe eloquently established rapport and calmed the subject. In the video, He used his observations, and listening skills, including the use of all of his senses. You can watch this video using this link. http://vistelar.com/9316/iptm-2012-peace-story After a short explanation of VDI active listening tactics, the students in our class were assigned to small groups. They were asked to define the Active Listening tactics that Mr. Potterton used, and what clues his specific observations allowed him to use to bring the incident to positive resolution. The students did an outstanding job in their assignment. Each of the groups identified at least 15 helpful clues. They have learned and demonstrated their ability to divert crisis through Active Listening. They are well prepared to listen with all their senses, empathize, remain calm, and be open-minded to resolve conflict. Gary and I thank Joe Potterton for his assistance in accomplishing successful instruction and helping keep our new instructors and their future students safe and successful. You may want to check out the video and make your own list. What did Joe learn about the angry father prior to entering the room? What did he learn by listening with all his senses? What did he learn by moving Beyond Active Listening by asking clarifying questions, paraphrasing the angry father’s words, and summarizing their discussion? Did Joe operationalize the Five Maxims? Please write your comments below. Have a great day.

Listening with all your Senses
Hello,

This is Tony Pinelle, Senior Consultant, with Vistelar Group.

This week, Gary Klugiewicz and I are in Wheat Ridge, CO doing a Verbal Defense and Influence Instructor class for the Colorado Department of Human Services. Among our many student activities, we showed Joe Potterton’s Peace Story during which he told the story of his experience dealing with an angry visitor in a hospital. The visitor was very upset and threatening violence to several hospital staff members. Joe eloquently established rapport and calmed the subject. In the video, He used his observations, and listening skills, including the use of all of his senses. You can watch this video using this link.

http://vistelar.com/9316/iptm-2012-peace-story

After a short explanation of VDI active listening tactics, the students in our class were assigned to small groups. They were asked to define the Active Listening tactics that Mr. Potterton used, and what clues his specific observations allowed him to use to bring the incident to positive resolution.

The students did an outstanding job in their assignment. Each of the groups identified at least 15 helpful clues. They have learned and demonstrated their ability to divert crisis through Active Listening. They are well prepared to listen with all their senses, empathize, remain calm, and be open-minded to resolve conflict.

Gary and I thank Joe Potterton for his assistance in accomplishing successful instruction and helping keep our new instructors and their future students safe and successful.

You may want to check out the video and make your own list. What did Joe learn about the angry father prior to entering the room? What did he learn by listening with all his senses? What did he learn by moving Beyond Active Listening by asking clarifying questions, paraphrasing the angry father’s words, and summarizing their discussion? Did Joe operationalize the Five Maxims?

Please write your comments below.

Have a great day.

Vistelar Group –