Reprinted from April 4, 2014


Hello, Doug Lynch here.

This story crossed my virtual desk this morning and I wanted to share it and my observation about part of it. What specifically caught my eye was, according to the story, two agents were sent home for not intervening when a third was acting badly.

It reminded me of something I have heard Gary Klugiewicz say, “There are no professional bystanders.” It is something trainers should be instilling in their people.

Read the article here:


Ethics training

In the past, this was simply handled during the dreaded Ethics Class. We would sit in a classroom while a teacher asked us about hypothetical situations.

I still remember one scenario from a class early in my career. It went like this; If you saw your partner stealing a pack of gum, what would you do?

During the discussion period, it seemed to boil down to two possible choices one right one wrong. You could stay silent, or you could tell your supervisor. But, wasn’t there was a better option?


A better way

Couldn’t we intervene at the point of impact? If I saw my partner stealing gum, couldn’t I stop him right there and try to influence him to make a better choice before it involved either compromising my ethics or allowing my partner to fail?

Fast forward 20 years and there are people out there training professionals to do it better. Verbal Defense and Influence has their Ethical Interventions block of training and Jack Hoban has his Ethical Protector program.

Both do outstanding jobs of training professionals to not just know the right thing but to act on it as early as possible to minimize the damage being done.

Think about it and please share your thoughts.

Vistelar Group –