Hello There.

Gary Klugiewicz Here.

I want to share a peace story from Chaplin Philip Cox of the Phelps County, MO Regional Medical Center. The contact professionals that attend our classes come from a wide spectrum of disciplines that span law enforcement, healthcare, education, and, yes, the clergy. We all deal with the same difficult persons at different time in their lives.

Chaplin Cox tells the story of interaction with a very angry patient. It is our job to meet & greet these persons where we find them and to try to maneuver them into a better, safer, more productive place. Watch a true professional in action.

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Although this incident took place nine years ago, Chaplin Cox already understood the importance of the Universal Greeting and the Persuasion Sequence. His question about the source of the patient’s anger is game changer.

Let me know what you think about his conflict management skills in the comment section.

 

Vistelar Group –