Hi, Gary Klugiewicz here.

I just got this e-mail from Kevin Krull who recently attended the Verbal Defense & Influence Class in Prior Lake, MN. We always ask participants to share their experiences with us.

Kevin tells us about the use of the Persuasion Sequence to de-escalate a potentially volatile police contact. It amazing how asking, telling people why, explaining a person’s options, and giving a person a second chance to reconsider their position, can generate voluntary compliance.

He wrote:

“I was called to assist the police department with a male that had threatened suicide. He admitted to the threat and was very agitated when I arrived.

When he was told that he would have go to the hospital to get evaluated and see the doctor, he told us we would all have to fight him. That’s when the city officer took his Tazer.

It was about to get ugly so I used the VDI information to diffuse the situation.

I told the man that he had a couple options but we had a duty to take him to the doctor. I then told him the good option of going peacefully and then going home and about his day. I then went to other option and painted the picture of pain of the Tazer, a fight causing injury to him and maybe us – then there are the charges of assault on us that would mean prison time and having a felony for rest of his life.

I had to ask twice and let him know he could make a good decision,  but just like you (Gary) said, they don’t always comply the first time.”

You will notice that Kevin’s use of the fact that police in their official capacity have a duty to act.

This is a powerful argument when used properly. Ethical Protectors have a duty to keep everyone safe – verbally if they can but physically if they must.

Professionals in their official capacity often don’t have options. They have a duty to perform. The person has the options but often they can’t see them due to stressful situation that they find themselves.

It is up to the professional to explain these positive and, yes, the negative options. As Dr. George Thompson, one of our mentors, liked to say: You can’t reason with a person in crisis but you can persuade them.

We are glad that Kevin was able to persuade this person to go peaceably with the officers. Congratulation on a job well done.

Please consider sharing your peace stories with us. You can submit your videos, audio tapes, photos, and/or written articles to us at VistelarStories.com.

For more information about this process, please contact Ed Holpfer, the Vistelar Blog Editor at eholpfer@vistelar.com.

We look forward to hearing your peace stories.

Have a great day.

Gary T. Klugiewicz
Director of Training
Verbal Defense & Influence

Vistelar Group –