Although “customer service” is a broad category – contact with customers could be over the phone, through email, in a showroom, etc. – good communication skills are required no matter how an employee and customer interact.

Today, we look at what role communication has in customer service. What words and actions define good customer service? What are some things to avoid? What benefits will companies see by investing in customer service training?

That’s what we get into with today’s guest. We also share some skills to boost customer service that are easy to learn, train and implement.

The tools you will learn about in today’s episode include:

  • The Universal Greeting for a professional start to any conversation
  • Going Beyond Active Listening to create connections and get to the heart of conflict
  • The Showtime Mindset which mentally and physically prepares employees for interactions with customers or other employees

These are skills every customer service representative, sales person and store manager should have. Details on these skills and more are covered in greater detail in this episode.

So if you’re looking for a way to increase customer service, listen in, share the link, and as always let us know what you think.



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