After an incident – no matter how large or small – it is important to review and report an incident, so the same situation doesn’t get repeated.

The bigger the incident, the more thorough the review and report process should be. But for smaller conflicts, it may just be a matter of telling a superior that you and a co-worker had an argument at a meeting, but that you’re both working it out.

Gary Klugiewicz walks us through the review and report process here, the final point on the Communicating Under Pressure chart.


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