Hello there, This is Gary Klugiewicz. I apologize for the delay but I am finally posting a great piece of feedback that I got from Gerard O’Dea, a healthcare professional from Great Britain who attend a recent instructor class at the Mall of America.

I think that you find his perspective interesting.

I really appreciate Gerard leaving the spelling of Verbal Defense & Influence as we write it. In Great Britain, “defense” is spelled “defence” In his article, you will notice different spellings for different words. It all depends which side of the Pond that you are located.

Enjoy his article and welcome him to the VDI Family.

Vistelar Group –