Today, Gary Klugiewicz, Director of Training for the Vistelar Group shares how to best initiate contact to minimize and overcome conflict to find out what a person wants so you can get them to do what you need them to.

The first impression you make is critical, so you need to look, sound and speak in a way that is appropriate for the situation without becoming confrontational or looking timid. Gary will walk you through the steps to create an effective template for starting off an interaction on the right track.


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