This is Katherine Isgren.

I have been given a valuable tool to use in approaching any situation that I want to influence the outcome and look good doing it.

The Universal Greeting sets the tone for the communication and helps with any elements of awkwardness or uncertainty in getting good communication started.

It will establish my tone from the beginning by using this greeting method.

Today’s Reminder:

There are no guarantees that the situation will turn out the way we would like, but the training has shown The Universal Greeting is the first step to looking good and setting up a good outcome in any real life situation.


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