Greetings. This is Gary Klugiewicz.

Mike Delvaux and I recently taught a Verbal Defense & Influence Instructor Class at the Mall of America. We had a great time and learned from our students as we always do.

Debbie Davis attended this class. Like many of our students, she really didn’t know how good of a communicator she was.


Finding a hidden talent

We refer to these students as unconscious competent – they are great communications but they don’t know how good they really are nor what they do to enable them to communicate so well. This is the magic that our instructor classes create.

As Bob Willis, one of our advisors likes to say, we need to become consciously aware of our unconscious competence. We need to know what we do well so we can teach our students to communicate better.

Verbal Defense & Influence gives people the template for learning, preforming, and becoming more proficient in their communication skills.
One of the assignments for the instructor class is for participants to share a peace story with the class on video. Debbie had trouble of thinking of one.


Sharing through stories

A peace story is a story that emphasizes the role of good communication skills in developing better outcomes to conflict situation. Debbie thought that because she was not a police officer that she didn’t have any peace stories.

She was finally able to think of a story to share. I think you will agree that the story she shared was a peace story.

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Debbie’s peace story is great one that demonstrates many of the tactics illustrated in our training programs. After listening to her peace story, why don’t you check out our tactics as outlined on our Communicating under Pressure Card?

1. Be Alert & Decisive / Respond, Don’t React
2. Five Maxims
3. Showtime Mindset
4. Universal Greeting
5. Beyond Active Listening
6. Redirection
7. Persuasion Sequence
8. When Words Alone Fail
9. Bystander Mobilization
10. Review & Report

You will see that Debbie used a majority of the tactics that we train in our classes.

She used these tactics prior to our training – proving the point that we often have great communication skills but don’t know we have them. Debbie is now not only a better communicator, but capable of going back to her organization to train them in these tactics.

Thank you Debbie for sharing your story with us.


Vistelar Group –